These terms govern your purchase of products and/or services via the SALONORY.ca website (the "Website"). These terms are legally binding and are supplementary to the Terms of Use (the “Terms”). Capitalized terms used in these terms and not defined in these terms are defined in the Terms. These terms are Additional Terms (together, these SALONORY Purchase Terms and the Terms will be referred to as the “Purchase Terms”), and the Website (including without limitation purchases completed via the Website) is a Service.
PLEASE READ THE PURCHASE TERMS CAREFULLY. IF YOU DO NOT ACCEPT AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH THE PURCHASE TERMS OF USE, YOU ARE NOT PERMITTED TO USE THE SERVICE TO PURCHASE PRODUCTS OR SERVICES VIA THE WEBSITE. BY CHOOSING TO PURCHASE A PRODUCT OR SERVICE VIA THE WEBSITE, YOU UNDERSTAND AND AGREE TO THE PURCHASE TERMS.
Currency
All amounts are in Canadian dollars.
Shipping Fee
A shipping fee of $14.95 CAD will be applied to all orders below $350 (before applicable taxes, after applicable discounts and other promotional incentives, and excluding any applicable fees such as shipping and processing fees). Orders exceeding this amount qualify for free standard shipping.
We will only ship to a mailing address in Canada (We do not accept international orders).
Order Status
Your order will typically arrive within 3-10 business days from the placement date. We process and ship orders on business days (for clarity, orders are nor processed nor shipped on weekends and holidays).
Once your order is on its way, you'll receive a shipment confirmation email. This email is sent out within 1-2 business days of placing your order and includes a tracking number along with a link to the carrier's website. Simply visit the website and submit the tracking number to view the current status of your shipment.
If you haven't received your shipment within thirty (30) days of the ship date, please contact Us so that we can attempt to help address the issue.
Cancelling or Modifying an Order
You must review your cart and total cost before finalizing your order. After placing your order, modifications and cancellations are not permitted. However, Henkel will attempt to cancel an order if We receive a cancellation request (this is typically possible if the request is received within one (1) hour of the placement of your order, but otherwise is not typically possible and, in any event, it is not possible once the order has shipped).
To submit a cancellation request, please contact Us with your Order Number. Your payment method will not be charged if we are able to cancel your order (as determined by Henkel at our sole discretion). If we're unable to cancel your order (as determined by Henkel at our sole discretion), your payment method will be charged and your items will be shipped to you.
Product Availability
In the event that an item goes on backorder after you place an order, we will not fulfill such items and you will not be charged for such items.
Payment & Taxes
We will charge applicable taxes. The taxes applicable to your order will be calculated based on the shipping destination.
Methods of Payment
We accept the following: Visa, MasterCard, and American Express. At this time, We cannot accept cash, CODs, cheques, money orders or gift certificates for Website purchases.
Credit Card Charges
Your designated card is authorized at checkout when you place an order on salonory.ca, and when you authorize a Direct Sales Representative to place a purchase through direct sales. In each case, this places a hold on your designated card for the full amount of your purchase until your order (or part of your order) is shipped. Charges are applied as each item ships, so orders with items sent separately may result in multiple charges corresponding to each shipment, until the full amount of your purchase is billed. If a given item cannot be shipped (for example the item is out of stock), then you will not be billed for that item, and the hold in respect of it will be lifted after 30 days.
Saving Cards, and Payment Processor(s)
SALONORY offers two opportunities for you to save your credit card to make future purchases easier. The card you designate as your “SALONORY Card” will be the default card when you make a purchase on the SALONORY Website. The card you designate as your “Direct Sales Card” will be the default card when you make a purchase through a Direct Sales Representative. You can change or remove either default card at any time. Whenever you place an order or save a credit card for subsequent purchases, whether on salonory.ca or using a Direct Sales Representative, you are providing your payment information directly to the applicable third-party payment processor(s). The applicable third-party payment processor(s) may be identified as part of these processes. You hereby release Henkel of all liability in connection with any dispute or issue that arises between you and applicable third parties.
If you're not fully satisfied with your Website purchase, Henkel allows returns of new, unopened and unused products for a refund to the original payment method provided you’ve complied with these Purchase Terms. However, returns are not permitted for the following types of products:
- Unsellable Products: Products that have been defaced or altered in any way may not be returned. This includes but is not limited to; price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken bottles.
- Discontinued Products: Discontinued products or products in discontinued packaging may not be returned.
- Seasonal Products: Products that are branded or packaged as seasonal/holiday may not be returned.
- Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the products with which they were ordered. Promotional and free items may not be returned by themselves.
- Final sale products: Brushes and Hot tool(s), and other products that are branded or packaged as final sale.
To start a return, fill out and submit the Contact Us form with your return item details within 30 days of receiving your order. For damaged, defective, or incorrect items, please include photos by uploading them into the contact Us form with your request to help expedite the return process.
Customer support will email you the return shipping label along with instructions on contacting the carrier. You are responsible for packing the return products and ensuring the return shipping label is attached to the return package. Reasonable and customary eturn shipping costs are covered by Henkel.
Please allow a minimum of 7-10 business days for us to receive and process your return. All returns will be inspected prior to a refund being issued.
If we accept your return, we'll refund the value you paid for the item(s) (excluding any applicable shipping fee) via the method of payment used to place the order. After we receive your item(s), we'll process the refund in accordance with these Purchase Terms.
We do not offer exchanges.